Service Line 2

Add Office Capacity
Without the Hiring Risk.

Dedicated remote office workers and specialist professionals, recruited, trained and managed by TCSA — so you get reliable capacity without a new employee on your books.

Request a Discovery Call See Available Roles

£0

Recruitment or employment overhead

UK hrs

All staff work UK business hours in your systems

9 roles

Specialist and general admin roles available

1 fee

Covers recruitment, training, IT and management

The Problem

The Admin Burden That
Never Leaves Your Desk

You didn't open a nursery to spend your days chasing enquiries, reconciling invoices and answering the same parent email for the fourth time this week.

Enquiries falling through the cracks

Parents call, email, or message on social. When you're on the floor, in a meeting or handling an incident, those leads go cold — and occupancy suffers.

Chasing fees and late payments

Every unpaid invoice is a cash-flow risk. Without a dedicated person on credit control, the uncomfortable conversations get put off — and so does your income.

No capacity to hire, but growing demand

A full-time office hire costs £28–35k plus NI, pension and recruitment fees. Your workload justifies it — your margin doesn't.

Admin inconsistency across sites

Multi-site groups often have different people doing the same tasks in completely different ways. There's no consistency, no oversight, and errors compound quietly.

Recruitment and onboarding admin is relentless

DBS coordination, contract generation, right-to-work checks, induction packs — every new hire creates a mountain of paperwork that your room leaders shouldn't be doing.

Social media and marketing ignored

You know visibility matters for occupancy. But between inspections, ratios, and everything else, the Instagram account has been dormant for three months.

See how we take this off your plate →

One fixed fee covers everything

The Solution

Dedicated Capacity. No Employer Risk.

Unlike agency temps or generic virtual assistants, TCSA remote staff are trained specifically for childcare settings — and we carry all the employment, supervision and compliance responsibility.

Childcare-sector induction before they start — safeguarding awareness, EYFS context, data protection and parent communication standards
All employment, NI, pension, HR and compliance managed by TCSA — not on your payroll
Ongoing team lead supervision — accuracy, timeliness and communication quality are monitored so you don't have to
Continuity planning built in — documentation and shadowing means absence or departure causes minimal disruption
Scale up or down by adjusting contracted hours — no redundancy risk, no notice periods, no awkward conversations

Discuss Your Requirements

Roles Available

The Right Person for Every Part
of Your Office Function

Whether you need front-of-house responsiveness or specialist finance and HR capability, we have trained professionals ready to integrate with your team.

General Office Administrator

Day-to-day admin, document management, internal communications and record-keeping.

Enquiries & Admissions Coordinator

First-response to all enquiries, nursery tour bookings, waitlist management and follow-up communications.

Parent Communications Assistant

Routine parent messages, newsletter support, complaint logging and escalation triage.

Virtual Reception / Front-of-House

Telephone answering, message relay, visitor coordination and inbound call handling during UK business hours.

Fees & Invoicing Administrator

Monthly fee runs, invoice generation, payment tracking and parent account queries.

Funding & Portal Support Administrator

LA portal submissions, headcount support, parent declaration chasing and reconciliation assistance.

Finance Assistant / Management Accounts Support

Month-end support, budget tracking, expense processing and management accounts preparation.

Credit Control Officer

Proactive debtor management, payment chasing, aged debt reporting and escalation handling.

Bookkeeper Support

Bank reconciliation, expense categorisation, Xero/Sage/QuickBooks input and payroll data preparation.

HR & Recruitment Administration Assistant

Safer recruitment admin, DBS coordination, contract generation, right-to-work checks and onboarding support.

Marketing & Social Media Assistant

Social content creation, enquiry-focused marketing, Google profile management and reputation support.

Compliance & Quality Administration Support

Policy version control, audit trail maintenance, evidence collation and Ofsted documentation support.

How It Works

From Discovery to Productive
in Four Steps

A structured onboarding process means your remote staff member is integrated, trained and delivering from day one — with no lengthy learning curve.

Discovery Call

We map your current admin burden, pain points and the roles that would have the biggest impact on your setting.

Role Profile & Scope

We build a written role profile, task list and agreed KPIs so expectations are clear before anyone starts.

Recruitment & Induction

TCSA selects, vets and trains your dedicated staff member — covering childcare orientation, data protection and your specific systems.

Live & Supported

Your team member integrates into your workflow. We provide ongoing supervision, monthly reviews and performance reporting.

How We Deliver

Integrated Into Your World,
Not Ours

Your remote staff work in your systems, under your brand, during your hours. The only thing that changes is the volume of work leaving your desk.

Works in Your Platforms

From Nursery Works and Famly to Xero, Outlook and your telephony system — your staff member operates inside the tools you already use. No new software, no disruption.

Secure & Auditable Access

Role-appropriate permissions, secure remote access protocols and clear data governance aligned to GDPR and childcare regulatory expectations.

UK Business Hours

All remote staff work during UK business hours, aligned to your setting's operating patterns. Parents, suppliers and regulators receive timely responses every day.

Performance Reporting

Monthly or quarterly service reviews with optional dashboards tracking volumes handled, response times, data accuracy and other agreed KPIs.

Named Staff, TCSA-Managed

You get a named individual who knows your setting — supervised by TCSA team leads who handle performance, quality monitoring and any people issues.

Flexible Contracted Hours

From part-time shared support to full-time dedicated roles. Scale contracted hours up or down as your setting's needs change — no redundancy, no complications.

Why TCSA

Not Generic VA Work.
Nursery-Specific Capacity.

Our enquiries coordinator handles every call, every message, and every follow-up. Our nursery manager gets back to leading the team — and our occupancy has never been stronger.

— Nursery Owner, West Midlands group setting

Sector-trained from day one
Every staff member receives a childcare induction — EYFS context, safeguarding awareness and parent communication standards — before they touch your systems.
We carry the employment burden
No NI, no pension, no employment contracts, no absence headaches — all managed by TCSA under a single monthly fee.
Continuity guaranteed
Documented task records, shadowing protocols and team lead oversight mean your workflows survive personnel changes without interruption.
Bundle with other TCSA services
Combine with Admin Packages, Employment Law advisory or Business Consultancy for a fully integrated operational support partnership.

Commercial Model

Transparent, Contracted, Predictable

All engagements are on a contracted basis — not casual ad-hoc hours. This supports stability, continuity and meaningful output for your setting.

General Admin

Office & Admin Support

Enquiries & Admissions Coordinator
General Office Administrator
Parent Communications Assistant
Virtual Reception / Front-of-House
Fees & Invoicing Administrator
Funding & Portal Support Admin

Priced per contracted seat. Part-time, full-time or shared-across-sites arrangements available. All recruitment, training and management included.

Request a Quote

Most Requested

Specialist Roles

Professional Support

Finance Assistant / Management Accounts
Credit Control Officer
Bookkeeper Support
HR & Recruitment Admin Assistant
Marketing & Social Media Assistant
Compliance & Quality Admin Support

Higher fee band reflecting specialist skill requirements. Pricing confirmed following role scoping and hours assessment.

Request a Quote

Bundled

Multi-Service Package

Combine with Admin Packages (SL1)
Add Employment Law advisory (SL4)
Include H&S support (SL5)
Integrate IT help desk (SL7)
Add Business Consultancy (SL6)
One relationship. One invoice.

Bundle pricing available for settings taking two or more TCSA service lines. Contact us to discuss an integrated operational support proposal.

Discuss a Bundle

Common Questions

Objections, Answered Honestly

Generic VAs have no childcare sector knowledge. They don't understand Ofsted terminology, DBS processes, LA portals or the regulatory context of a safeguarding culture. TCSA remote staff receive a childcare-specific induction before they touch your systems. We also provide ongoing supervision, quality monitoring and continuity planning — a VA leaves you with none of that infrastructure.

No. TCSA team leads manage day-to-day performance, quality of output and timeliness. You set the direction — what needs to be done and to what standard — and we ensure it happens. You'll have visibility through regular service reviews and optional dashboards, but the supervisory workload stays with us.

That's our problem to solve, not yours. We have continuity planning built in — documented task records and light shadowing reduce disruption during absence. If a staff member exits, TCSA manages the replacement process at no additional recruitment cost to you.

Yes. Our policy is to work in the client's existing platforms wherever possible — whether that's Nursery Works, Famly, Tapestry, iConnect, Xero, Sage, Outlook, or any other system your setting uses. We set up secure, auditable remote access with role-appropriate permissions so your staff member operates within the same environment as your on-site team.

Engagements are contracted on a committed-hours basis rather than casual ad-hoc. This is deliberate — stability of contracted hours enables us to recruit, train and supervise effectively, which is what makes the model work for you. Minimum terms and notice periods are discussed and agreed during scoping.

All TCSA remote staff receive data protection training as part of their induction. Access is configured on a role-appropriate basis — staff only access what they need to perform their specific function. We operate with auditable access controls, and our data processing arrangements are designed to support your obligations under UK GDPR. A data processing agreement can be provided as part of the engagement documentation.

Add Office CapacityWithout the Hiring Risk.

The Admin Burden ThatNever Leaves Your Desk